Snatch Casino Privacy Policy

At Snatch Casino, we are committed to protecting the personal data of every player who visits Snatch Casino.com. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, deposit, play or otherwise interact with our platform. By creating an account or using the Snatch Casino app, you consent to the practices described below. If you do not agree with any part of this policy, we ask that you do not use our services.

Information We Collect

We collect several categories of information to provide you with a safe and personalised experience on Snatch Casino. When you register, use Snatch Casino login credentials, or claim a Snatch Casino bonus, we gather the following:

• Identity data - full name, date of birth, nationality and government-issued identification submitted during our KYC verification process
• Contact data - email address, phone number and residential address
• Account data - your username, password, account preferences and communication settings
• Financial data - deposit and withdrawal history, payment method details, cryptocurrency wallet addresses used on Snatch Casino, and transaction records
• Gameplay data - bets placed, games played, session duration, wagering activity and bonus usage, including any Snatch Casino promo code or Snatch Casino bonus code you redeem
• Technical data - IP address, device type, operating system, browser information and geolocation data used to enforce our restricted-country policy
• Marketing data - your preferences regarding promotional communications and participation in our loyalty programme

Information Collected Automatically

We use cookies, pixels and similar technologies to recognise you when you return to snatch casino, remember your preferences and analyse how our website and Snatch Casino app are used. This helps us detect fraud, prevent multiple-accounting, and confirm that players from restricted jurisdictions, including the United Kingdom, are not accessing real-money games.

How We Use Your Information

We use the data we collect for the following purposes:

• To verify your identity and age, and to comply with our licensing obligations under the Curaçao Gaming Control Board licence OGL/2024/758/0228
• To process deposits and withdrawals, including those made through our Snatch crypto casino payment options such as Bitcoin, Ethereum, USDT and other supported cryptocurrencies
• To manage your account, respond to support requests, and administer promotions such as the welcome bonus pack, cashback, the 7 Days of Luck marathon, and our referral programme
• To detect and prevent fraud, money laundering, bonus abuse and breaches of our geolocation restrictions, including use of VPNs to falsify location
• To send you service-related notifications and, where you have consented, marketing communications about a new Snatch casino bonus, tournament or promo code
• To personalise your experience across desktop, mobile, iOS and the Snatch Casino app
• To comply with applicable anti-money-laundering laws, tax regulations and requests from regulatory or law enforcement authorities

Legal Basis for Processing

We process your personal data on the basis of contractual necessity to provide you with our services, our legitimate interests in preventing fraud and maintaining a secure Snatch online casino environment, your consent where required for marketing, and our legal obligations under Curaçao gaming legislation and applicable anti-money-laundering rules.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers and cryptocurrency processors that facilitate deposits and withdrawals on Snatch Casino
• Identity verification and fraud prevention providers used to complete our KYC checks
• Game providers and platform suppliers whose software powers our slots, live casino and jackpot games
• Our paying agent, LUCKYLUCK LIMITED, and other affiliated entities involved in operating Snatch Casino and any associated sister sites
• Regulatory bodies, auditors and law enforcement agencies where required by law
• Marketing and analytics partners who help us understand how players discover casino Snatch and improve our services

All third parties we work with are required to protect your data in line with applicable data protection standards and to use it only for the purposes we specify.

Cookies

We use cookies to keep you signed in, remember your language and currency preferences, and measure the performance of our website. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use Snatch Casino login features or access some parts of our platform. For further details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period thereafter as required by Curaçao gaming regulations, anti-money-laundering laws and our own internal record-keeping obligations. Financial and identity verification records connected to any Snatch casino no deposit bonus, deposit, or withdrawal are typically retained for several years following account closure, in order to satisfy our legal and audit requirements.

International Data Transfers

Because we operate internationally and support multiple localisations, your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus, where our operator and paying agent are established. We take steps to ensure that any such transfer is protected by appropriate safeguards, regardless of where the processing takes place.

Data Security

We employ industry-standard technical and organisational measures, including encryption, secure servers and restricted access controls, to protect your personal data from unauthorised access, alteration, disclosure or destruction. While we work hard to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, you may contact us using the details below. We will respond to verified requests within a reasonable timeframe.

Restricted Jurisdictions

Snatch Casino does not accept real-money players from a number of restricted countries, including the United Kingdom, and we process geolocation and identity data specifically to enforce these restrictions. Where a player attempts to circumvent these restrictions, including through VPN use, we reserve the right to retain relevant data as part of our fraud-prevention and compliance obligations.

Children's Privacy

Our services are intended solely for individuals who have reached the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with all associated funds handled in accordance with our Terms and Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be posted on this page, and continued use of Snatch Casino after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please contact our support team via live chat, available 24/7, or by email at support@Snatch Casino.com. We are here to address any privacy-related concerns regarding your experience with Snatch Casino.